At ph352, every Filipino player's personal information is handled with the same seriousness we apply to account security and game fairness. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used and protected, who we share it with, and what rights you have over your own information under Philippine law.
ph352 collects only the personal information that is strictly necessary for account operation, identity verification, and PAGCOR compliance. We do not collect data for its own sake.
All personal data processing at ph352 complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations issued by the National Privacy Commission.
ph352 will never sell, lease, or otherwise commercially transfer your personal data to third-party marketers. Your contact information is not a revenue stream for ph352.
Personal data stored and transmitted by ph352 is protected using AES-256 encryption. Your login credentials, payment details, and identification documents are never stored in plain text.
When ph352 shares your data with third parties — including PAGCOR, payment processors, or identity verification providers — this Policy tells you exactly who those parties are and on what legal basis the sharing occurs.
You have the right to access, correct, object to, and request deletion of your personal data held by ph352. These rights are real and exercisable — contact us and we will respond within the timeframes set by RA 10173.
In this Privacy Policy, the following terms carry the meanings set out below, unless the context expressly requires otherwise:
ph352 is the Data Controller responsible for the Personal Data of all registered users on ph352.vip. As Data Controller, ph352 determines the purposes for which your Personal Data is collected and processed, and implements appropriate technical and organizational measures to ensure that processing is carried out in accordance with RA 10173 and PAGCOR's data governance requirements.
ph352 has designated a Data Protection Officer (DPO) in compliance with RA 10173. The DPO is responsible for monitoring compliance with this Policy, conducting privacy impact assessments, and serving as the primary contact point for data privacy inquiries.
For all data privacy-related inquiries, access requests, correction requests, or objections, you may contact ph352's Data Protection Officer via email at [email protected] with the subject line "Data Privacy Request." All DPO correspondence is treated confidentially and responded to within fifteen (15) business days.
ph352 collects the following categories of Personal Data. The collection of each category is driven by a specific operational, regulatory, or security requirement.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, KYC verification, age compliance (21+) |
| Contact Data | Philippine mobile number, email address | Account access, OTP delivery, support communications |
| Identity Document Data | PhilSys ID number, passport number, driver's license number, selfie-with-ID photograph | KYC / AML compliance, PAGCOR reporting obligations |
| Financial Data | GCash mobile number, Maya account reference, BPI/BDO/Metrobank account last four digits, deposit and withdrawal amounts | Payment processing, withdrawal verification, AML transaction monitoring |
| Gaming Activity Data | Games played, bets placed, wager amounts, session durations, win/loss history | Account management, responsible gaming monitoring, PAGCOR reporting |
| Device & Technical Data | IP address, device type, operating system, browser type, screen resolution, session timestamps | Security monitoring, fraud detection, duplicate account prevention |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents | Customer service, dispute resolution, compliance record-keeping |
| Preference Data | Game favorites, language settings, notification preferences | Platform personalization, user experience improvement |
Identity document data and financial account details are classified as Sensitive Personal Information under RA 10173. ph352 applies enhanced security controls to this category, including encrypted storage, access logging, and restricted staff access on a strict need-to-know basis. This information is never transmitted in unencrypted form.
ph352 collects Personal Data through the following channels:
ph352 processes Personal Data for the following specific purposes. Data is never processed for a purpose that is incompatible with the purpose for which it was originally collected without your additional consent.
Under RA 10173, ph352 relies on the following legal bases to process your Personal Data:
ph352 does not sell your Personal Data. We share Personal Data with third parties only under the following defined circumstances and for the specific purposes indicated:
ph352 is required to share player data with PAGCOR as part of our operating license obligations. This may include player identification records, gaming activity reports, and suspicious transaction reports required under the Anti-Money Laundering Act. ph352 also complies with lawful requests from Philippine law enforcement authorities, courts, and government agencies when compelled by valid legal process.
To process deposits and withdrawals, ph352 shares transaction data — including your payment account reference, transaction amount, and timestamp — with GCash, Maya, BPI, BDO, Metrobank, and InstaPay. These processors handle your financial data solely for payment processing purposes under their own privacy frameworks and applicable Philippine regulations.
To conduct KYC verification, ph352 may share your Identity Document Data and selfie photograph with contracted identity verification service providers. These providers verify document authenticity and match the face in your selfie to your identity document. They process your data solely for verification purposes and are bound by confidentiality obligations.
Third-party game software providers (such as Playtech, JILI, PG Soft, and Pragmatic Play) may receive anonymized or pseudonymized technical data — such as a session token — necessary to operate games on the ph352 Platform. These providers do not receive your full identity or contact information.
ph352 uses contracted cloud hosting, database management, and cybersecurity service providers to operate the Platform. These providers process your data on ph352's behalf as data processors and are bound by confidentiality and data security obligations under their service agreements with ph352.
ph352 will never sell, rent, or license your Personal Data to third-party advertisers, data brokers, or marketing platforms. Any communication you receive from ph352 is sent directly by ph352 — not by a third party that purchased your contact information from us.
ph352 uses cookies and similar technologies to operate the Platform effectively, maintain your session state, and analyze usage patterns. The following categories of cookies are used:
ph352 does not use third-party advertising cookies or allow third-party advertising networks to place tracking technologies on ph352.vip. You may manage your cookie preferences through your browser settings, noting that disabling strictly necessary cookies will affect your ability to use the Platform.
ph352 retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law — whichever is longer. The following retention periods apply:
Upon expiry of the applicable retention period, ph352 will securely delete or irreversibly anonymize your Personal Data in accordance with NPC-recommended data disposal standards.
ph352 implements a layered security architecture to protect your Personal Data against unauthorized access, alteration, disclosure, and destruction. Our security measures include:
While ph352 takes significant technical measures to protect your data, account security also depends on your own practices. Using a strong, unique password for your ph352 account, enabling two-factor authentication, and never sharing your login credentials significantly reduces the risk of unauthorized access to your account and associated personal data.
As a Data Subject under the Philippine Data Privacy Act, you have the following rights in relation to your Personal Data held by ph352. These rights are enforceable and ph352 will respond to all valid requests within fifteen (15) business days.
Request a copy of the Personal Data ph352 holds about you and information about how it is being processed.
Request that inaccurate, incomplete, or outdated Personal Data in your ph352 account be corrected or updated.
Request deletion of your Personal Data where processing is no longer necessary, subject to ph352's legal retention obligations under PAGCOR and AML regulations.
Object to the processing of your Personal Data for purposes based on legitimate interest, including profiling for marketing purposes.
Receive a structured, machine-readable copy of the Personal Data you have provided to ph352, where technically feasible.
Seek compensation for damages sustained due to inaccurate, incomplete, outdated, or unlawfully processed personal data, as provided under RA 10173.
To exercise any of these rights, contact ph352's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Include your registered mobile number and a brief description of your request. ph352 may require identity verification before processing your request to ensure the security of your account.
If you believe ph352 has not handled your Personal Data in accordance with RA 10173 and have not received a satisfactory response from our Data Protection Officer, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Details of the NPC's complaints procedure are published on the official NPC website.
ph352 services are strictly restricted to persons who are at least 21 years of age, as mandated by PAGCOR. ph352 does not knowingly collect Personal Data from anyone under the age of 21. If ph352 becomes aware that Personal Data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. Any funds deposited by an underage individual will be returned to the originating payment method following investigation.
If you are a parent or guardian and believe that your child has registered on ph352 without your knowledge, please contact us immediately at [email protected]. ph352 will investigate and act without delay.
In the ordinary course of operating the Platform, certain Personal Data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where ph352 uses international cloud infrastructure or game software providers with operations outside of the country.
Where such transfers occur, ph352 ensures that adequate protections are in place consistent with RA 10173's requirements for cross-border data transfers. These protections include:
ph352 will not transfer your Personal Data to any jurisdiction where applicable law would require disclosure to foreign government authorities without the protections provided by the Philippine legal system, except where compelled by valid Philippine legal process.
ph352 reviews and updates this Privacy Policy periodically to reflect changes in applicable Philippine law, PAGCOR regulatory requirements, our data processing activities, or industry best practices. When material changes are made to this Policy, ph352 will notify active players by email to their registered address and/or via a prominent notice on ph352.vip, with a minimum advance notice period of seven (7) days before the revised Policy takes effect.
The "Effective Date" displayed at the top of this Policy reflects the date of the most recent material revision. We encourage you to review this Policy periodically. Your continued use of ph352 following the effective date of a revised Policy constitutes your acknowledgment of the updated terms.
For all privacy-related matters — including access requests, correction requests, objections to processing, data breach reports, or any question about this Policy — please contact ph352 using the following details:
For complaints that cannot be resolved by ph352's internal process, you have the right to escalate to the National Privacy Commission of the Philippines, the independent supervisory authority for data privacy compliance under RA 10173. The NPC's contact information and formal complaints procedure are available on the official NPC website.
ph352 is committed to resolving all data privacy concerns raised by Filipino players fairly, transparently, and within the timeframes required by Philippine law. If you are not satisfied with our response, you have full right to escalate the matter to the NPC and, where applicable, seek judicial relief through the Philippine court system.
ph352 is PAGCOR-regulated, Data Privacy Act-compliant, and built for Filipino players. Live casino, slots, sports, and bingo — all under one secure account. Players must be 21 or older.
ph352 is licensed and regulated by PAGCOR. Gambling is strictly for players aged 21 and above. Play responsibly — if gambling is affecting your life, seek help from a professional counselor.